Dave has presented in 47 states and eleven countries. He holds both a Bachelor of Education degree and a Master’s of Arts in Teaching, and has a reputation for creating and delivering practical, insightful strategies, principles, processes, practices and tools. The Sales Resource Center is the ultimate expression of his unique combination of gifts.
Sales Time Management Tip
Does this sound familiar? You have more customers to take care of, more variety of products and services to sell, more information to manage, and more meetings to go to today than you did a year or so ago. Welcome to the compressed, chaotic job that is the life of...
Best Practices for Sales People # 51: Is consistently able to get customers to voice their concerns
It’s the natural, predictable step along the way to a sale. You have met with the right people, helped them achieve a degree of comfort with you, uncovered the opportunity, presented your solution and asked for their commitment. But wait, they are hesitating! Is...
Best Practices for Sales People: #35 — Invests in improving his sales skills
Having spent most of my adult life in Michigan, I have naturally grown to be a fan of the Detroit professional sports teams. Basketball is my favorite sport, and I’ve been a Pistons fan since before the Bad Boys. As you know, the Bad Boys were world champions for a...
How to Deal with Angry Customers in Sales
No one looks forward to an encounter with an angry or difficult customer. Most of us can’t help but feel emotionally impacted by an upset customer. An ugly incident can ruin our entire day. Not only that but there is usually some damage that can be done to the...
Q & A for Sales Managers: Sales people who whine
Question: Dave, I’m a sales manager, and I’m increasingly losing my patience with sales people who constantly whine and complain. Any thoughts on how to handle the chronic whiners? Answer: Believe me, I can empathize with you. I had my share of whiners in my days as...
Biggest Time Wasters for Sales People
Good time management for sales people has been an obsession of mine for more than 30 years. In the last decade, I’ve been involved in helping tens of thousands of sales people improve their results through more effective use of...

Recent Comments