The Sales Resource Center®
The Sales Resource Center®
What to do about backorder and customer service problems
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Here’s a question: Help! I’m so frustrated.  I just attended a “sales training” program that never addressed the real issues that I have to deal with every day.  What causes me problems is not my lack of sales ability, it is my company’s back orders, the lack of responsiveness and competence in my customer service people, and the mistakes in delivery by the warehouse.  Those are the real issues.  What can I do about those things?